Shipping policy

Track Your Order

If you have placed an order with us, you can use the Track and Trace number to track your order in real-time. We strive to deliver orders to our customers as quickly as possible. Do not hesitate to contact us if you have any questions.

Shipping Information

• Free Shipping: We offer free shipping for orders above €30.
• Paid Shipping: Nordic Bewell charges €4.95 for shipping on orders under €30.

Shipping Range

• Delivery Area: We currently ship worldwide.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  
• Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
  
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Europe: 1-2 working days (Monday to Friday).
• Rest of the world: 5-10 working days (Monday to Friday).

Shipping Process

• Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
  
• Tracking Information: After your order is shipped, you will receive an email with tracking details.
  

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Contact

Website: Nordic Bewell

Adress: 5 Canton Road, Kowloon, 999077,  Hong Kong

Email: help@nordicbewell.com

Phone: +1 (321) 448-3305

Customer Service opening hours:

Monday - Friday: 08:00 - 19:00

Saturday - Sunday: 10:00 - 17:00

We strive to respond within 24 hours.