Refund policy

Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Returns
Our policy lasts 14 days. Products can be returned within 30 days of receipt of shipment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Shipping Address

Please send approved returns to:

Policy Overview

• Return Period: 14 days from delivery date
• Refund Processing Time: 10 business days from receipt
• Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

• Return Window: Items can be returned within 14 days of delivery.
• Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
• Receipt or Proof of Purchase: Required for all returns.

Return Instructions

To start a return, please follow these steps:

• Contact Customer Service: Email help@nordicbewell.com with your order number, reason for return, and any supporting photos if applicable.
• Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
• Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
• Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

• Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 10 business days.
• Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
• Confirmation: You will receive a confirmation email once the refund is processed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@nordicbewell.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@nordicbewell.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

Contact

Website: Nordic Bewell

Adress: 5 Canton Road, Kowloon, 999077,  Hong Kong

Email: help@nordicbewell.com

Phone: +1 (321) 448-3305

Customer Service opening hours:

Monday - Friday: 08:00 - 19:00

Saturday - Sunday: 10:00 - 17:00

We strive to respond within 24 hours.